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I believe the unbelievable, I receive the impossible, because it's doable. — Jesse Duplantis

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Dehumidifier drying a hallway with a wood floor after a leak

Water Damage Questions, Answered

Short answers to the questions people ask most after water gets in. Each links to a page with more detail and sources.

Call (844) 906-3984 How It Works

About the line

Is Dominion Water Damage a restoration company?

No. It is a free phone line and website. The independent company you are connected with does the inspection, quote and work, and you pay that company directly. Companies may pay the line a referral fee. How the line works.

Which areas do you cover?

This first build covers Miami and South Florida: Miami-Dade, Broward and Palm Beach counties, with 18 town pages. More areas will be added. All locations.

Is there an email address or office?

No. The line is phone only, answered around the clock, and has no public email or office address.

Homeowner on the phone in a hallway asking for help with water damage

About the damage

Is it flood damage or water damage?

For the federal flood program, a flood covers two or more acres of normally dry land or two or more properties. A pipe bursting in one home is not a flood under that definition. Flood vs water damage.

How long does drying take?

HomeAdvisor's 2026 guide says a water-damaged home can take around five days to dry, with full restoration taking weeks or longer. What restoration involves.

Why is the company cutting my drywall?

Wet drywall holds water inside the wall. The EPA's flood cleanup guidance says materials that soak up a lot of water and cannot be dried within 24 to 48 hours should usually be thrown away.

Do I need to move out?

Not always. Sewage, floodwater, mold or a home without a working kitchen or bathroom can make it impractical. Ask the company what it recommends.

About Florida's rules

Can I sign my insurance benefits over to the company?

Not under residential or commercial property policies issued on or after January 1, 2023. Florida Statute 627.7152 makes such an attempt void.

How long do I have to report damage to my insurer?

Florida Statute 627.70132 bars a claim unless notice is given within one year after the date of loss, and a supplemental claim within 18 months.

Who can help me with a claim for free?

The Florida Department of Financial Services runs a consumer helpline at 1-877-693-5236, weekdays 8 a.m. to 5 p.m. Eastern. Its advice after storm damage is to call before signing anything.

How do I check a company's license?

Use the Florida DBPR license search, by name or license number. Choosing a company in Florida.

Contract papers laid out on a kitchen table for review before signing

About this line: Dominion Water Damage is a free phone line, not a restoration company. It answers your call and connects you with an independent local water damage restoration company, which inspects, quotes and does the work, and which you pay directly. Companies may pay a referral fee. You never pay the line. See how the line works.

Common questions

What is the first thing to do when water gets into my house?

Get everyone away from standing water that could reach electricity, and call 911 if anyone is hurt. If you can reach it safely, close the main water valve. Then photograph the damage and call (844) 906-3984 so drying can start.

What happens when I call?

An automated assistant answers any hour in English or Spanish, asks what happened and whether water is still coming in, and transfers you to an independent, locally owned restoration company serving your area. Mold calls go to a mold specialist. If no one can pick up, your details are passed on for a call back.

Does homeowners insurance cover water damage?

It depends on the policy and the cause, and only your insurer can say. FEMA says most homeowners insurance does not cover flood damage, which needs a separate policy. The line does not give insurance advice or promise any claim will be paid.

Who pays for leak damage in a condo?

Usually it is shared. Under Florida's condo statute, the association generally handles the structure and common elements, and the unit owner handles interior items such as floor, wall and ceiling coverings, fixtures, appliances, water heaters, cabinets and countertops. An owner whose negligence caused the damage can be responsible for it.

Is mold after a leak dangerous?

The EPA says mold exposure can cause allergic reactions, asthma and other breathing problems, and that wet materials should be dried within 24 to 48 hours to prevent growth. In Florida, mold assessment and remediation of more than 10 square feet generally must be done by state-licensed individuals.

How much will the restoration cost?

HomeAdvisor's June 2026 guide gives a national average of $3,868 and a typical range of $1,383 to $6,369. The company you are connected with quotes its own price after inspecting; the line never sets prices.

Still have a question? Ask it on the call

Call the free line any hour. Say what happened and whether water is still coming in, and the call is put through to an independent, locally owned restoration company that serves your area. That company looks at the damage and gives you its own price.

Call (844) 906-3984

  • Answered 24 hours a day, 7 days a week by an automated assistant, in English or Spanish
  • Free to call. You never pay the line.
  • The company you are connected with inspects, quotes, does the work and is paid by you or your insurer, as you arrange.